Why Use Sonlight Services?
Check out the reviews from our many satisfied customers and decide for yourself.
The service that I received with Sonlight when Randy still owned the business was fantastic. Since he sold the business, not so much. The first time I scheduled with the new ownership to pump out my septic tank, I was asked what time of day I would like the service performed and I told them first thing in the morning to which we agreed. When no one showed up I called and was told that they would not be there until later in the day. I understood that these things happen but we were supposed to have storms that afternoon and I had to dig out my lid so I insisted that they keep their end of the agreement. The owner reluctantly came to my home with attitude an hour later and was not very happy but he did pump out my tank as we agreed. Three years later I scheduled another septic pump out and everything went as planned; however, I received an email two months later stating that I did not pay my bill and I still owed them for the service plus two late fees of $35 for each month it was not paid when I had paid the day of service. I replied to their email and called their billing department to inform them of their mistake and they did not respond. So I called again and finally a human answered the phone and fixed their mistake. I have no idea why I was sent an additional bill with late fees, but fortunately, I caught it before it went to collections. I can only image that the statement on their website that they serve their customers as they serve Jesus was put there by Rodney.
Response to your reply...Thank you for taking responsibility and correcting the billing issue. I sure hope you did, it was your mistake and as a result, as I stated in my review, if I did not act upon it, my bill would have went to collections, at least that was my fear. My problem with your "mistake" is that I replied to the email to which you wanted to charge me two late fees for your mistake and I also tried calling and no one answered so I left a message and no one got in touch with me. So, I had to call again and this time I did get in touch with a person and then it was corrected and explained. It would have been nice if someone would have gotten back to me instead of me reaching out multiple times to no avail. Once you received my negative (constructive) review, you managed to respond the same day, amazing! Regarding your reply in which you state that I have a pattern of dissatisfaction, first of all, that is none of your business and noting that fact does not negate the truth of my review. I generally do not leave reviews unless that company goes above and beyond the expected service or if they do not meet what a person would normally expect for that service. If I did not persist in contacting Sonlight, I have no idea if this matter would have been resolved. I guess it's your new systems fault that it wanted me to pay 2 months of late fees, $70 total late fees when you did the service 5 or 6 weeks before I got the notice. BTW ...trying to defend yourself with excuses when you did a customer wrong and showing more concern for your reputation than a customers legimate concerns is NOT Christlike.
Response to your reply...Thank you for taking responsibility and correcting the billing issue. I sure hope you did, it was your mistake and as a result, as I stated in my review, if I did not act upon it, my bill would have went to collections, at least that was my fear. My problem with your "mistake" is that I replied to the email to which you wanted to charge me two late fees for your mistake and I also tried calling and no one answered so I left a message and no one got in touch with me. So, I had to call again and this time I did get in touch with a person and then it was corrected and explained. It would have been nice if someone would have gotten back to me instead of me reaching out multiple times to no avail. Once you received my negative (constructive) review, you managed to respond the same day, amazing! Regarding your reply in which you state that I have a pattern of dissatisfaction, first of all, that is none of your business and noting that fact does not negate the truth of my review. I generally do not leave reviews unless that company goes above and beyond the expected service or if they do not meet what a person would normally expect for that service. If I did not persist in contacting Sonlight, I have no idea if this matter would have been resolved. I guess it's your new systems fault that it wanted me to pay 2 months of late fees, $70 total late fees when you did the service 5 or 6 weeks before I got the notice. BTW ...trying to defend yourself with excuses when you did a customer wrong and showing more concern for your reputation than a customers legimate concerns is NOT Christlike.
We had a septic inspection completed before purchasing a new home. Harold and the office staff were very kind to us, despite having some issues with the current homeowner. We appreciate your thoroughness and help throughout this process! It helped to relieve some of the stress that comes with purchasing a new home.
SPECTACULAR Septic Service!!!
I arranged our pumping appointment with “Hadassah”, and our pumping service technician was “Matt.” Both had represented Sonlight as true ambassadors; Polite, Respectful, Highly Knowledgable, Punctual, and Skilled at their business! Our family THANKS Sonlight for their SPECTACULAR, worry-free, SERVICE!!!
I arranged our pumping appointment with “Hadassah”, and our pumping service technician was “Matt.” Both had represented Sonlight as true ambassadors; Polite, Respectful, Highly Knowledgable, Punctual, and Skilled at their business! Our family THANKS Sonlight for their SPECTACULAR, worry-free, SERVICE!!!
Tyrell was very knowledgeable and professional. Informed me about the entire process and kept me up to date.
Our tank alarm went off indicating the sewage pump failed on the weekend! Had to pay the emergency service call fee but it was worth it! Matthew came out and performed a first class job! He got our sewage tanks cleaned out and gave us peace of mind. He got us back online and set us up for the techs to troubleshoot the pump in a couple days. Highly recommend these guys! Thanks Matthew!
This is our second time using their business for our business septic tank cleaning. Matthew remembered where the tank was and is very nice as was the person who setup the appointment. Fair price. We will use again!
Tanks 1 & 2 emptied and inspected. Videos taken of our concerns so they knew exactly what we/they need, to fix it. Pricing Fair.
We got a text, with picture of employee. Matthew showed up with a friendly greeting. He was genuinely concerned about my safety, explained what he was doing, what he found, and what were our options. Affordable and very thorough! He answered all my questions and explained things so I could understand. He was very knowledgeable and easy to talk to. Sonlight Septic Service was easy to talk to. No upsale or long on hold times. They are about 30 minutes from Palmya. Our service was scheduled a week out, not bad. Very professional! Matthew is a Keeper!
We got a text, with picture of employee. Matthew showed up with a friendly greeting. He was genuinely concerned about my safety, explained what he was doing, what he found, and what were our options. Affordable and very thorough! He answered all my questions and explained things so I could understand. He was very knowledgeable and easy to talk to. Sonlight Septic Service was easy to talk to. No upsale or long on hold times. They are about 30 minutes from Palmya. Our service was scheduled a week out, not bad. Very professional! Matthew is a Keeper!
I have been using Sonlight Services LLC not only for my own home septic needs but also as a Realtor for my clients. They are always friendly, quick to respond and do an excellent job. I highly recommend.
Matt and the company did an awesome job. They were very flexible with my schedule. I was originally scheduled for the 27 of October but texted them if they could come out today and they made it happen. Thank you very much
Great service and pricing. They were able to get me scheduled quickly, and the technicians I met during the service were kind, helpful, and extremely knowledgeable. I’d highly recommend their services
Very pleased with service. Technician Arrived on time, he kindly answered our questions as to how system works. Very helpful. Will definitely use again.
Thank u for making the long trip to willow st. U went above and beyond. We had a very pleasant experience with u. Job well done and quick. Guy who came out was just a pleasure to speak with. Sorry I forgot his name but will definitely call Sonlight again. Thank u sincerely Rob & Jane witte
Sonlight was very quick to come and pump out our septic and also was able to give us an answer to our concern about an issue with the tank itself. The tank has to be replaced, and I did speak with Sonlight to have this matter addressed. However, I’m still waiting for a return call to get an estimate/timeline for the replacement.
Scheduling was a breeze via the website. I got text and email notifications to keep me updated. Matthew showed up on time and was a pleasure to talk to. Second time using Sonlight. I will continue to use them.
I was very pleased with the prompt service we received today from the Sonlight serviceman. He was very friendly, knowledgeable, and professional. He was exceptionally thorough in every aspect in cleaning our septic tank. The word that comes to mind is meticulous. From the service I received today, I would highly recommend this company for your septic needs. Ed
Sonlight was able to come out quickly for an emergency call. Matthew answered all of my questions and was really helpful in explaining what had happened and how to avoid it in the future. I am really grateful for his expertise and friendly service.
We always like dealing with Matt Werley. Very nice young man. Honest, reliable, and always friendly. I recommend any septic pumping or issues use Sonlight services. Previously Rodney Loeb septic. They are great to work with.
This was the first time I used them, after having issues with another local provider. They were on time and accurate with everything they said they were going to do. The estimate for my job was right on, with no surprises. They used name brand quality parts. I felt the pricing was very fair, giving the costs of everything these days. Overall I was very happy, and would recommend them.
I couldn’t be more impressed with Sonlight Services LLC & Rodney Loeb’s Septic Team! From start to finish, they were professional, responsive, and incredibly knowledgeable. Rodney and his crew arrived on time, explained every step of the process, and handled our septic issue with care and efficiency. It’s rare to find a team this honest and dependable these days. They truly went above and beyond to make sure everything was done right. Highly recommend them for anyone needing septic work or related services—this is the team you can trust!
Matthew is fantastic! He was prompt, courteous and knowledgeable. He explained the process and each step as I was interested where most people wouldn’t be. Sonlight also worked with me on a special request for me situation. THANKS.
After talking with Harold he explained to me what the tech found when he was out today to empty the tank. He is very much interested in customers satisfaction and always strives to achieve excellence upon completion of the job. Thank you Harold and your team for the great work!!!
Sunlight Services was very easy to work with. They responded very quickly to our phone call to schedule a septic pump. They were on time for the appointment too, and cleaned up when they were finished. Would highly recommend this company.
We wish we could remember the guy who did our septic cleanout on June 17, 2025. All I can say is he was great! He explained everything he was doing clearly, was friendly, and very thorough.
Texted when on their way which was very helpful. Explained process. Very quick and efficient
Very professional and efficient. Driver was through and explained everything to me. And very reasonable for the price. Will definitely use again. Thank you for the great service.
The on call emergency service wasn’t great, we ended up waiting until the next morning. However, the next morning first thing we had the service completed. Driver was fantastic. He was friendly, knowledgeable, and timely. We will continue to use their services in the future
Gerald did a great job. He delivered and picked up a portable toilet we had for a party over the weekend. The office scheduling was on point and the whole process went smoothly. Thank you to all at Sonlight for making this a success.
Back at the end of April we had an outside septic line failure and Harold and the Sonlight team jumped into action the same day and completed the job in a timely manner with excellent communication! I’d recommend Sonlight to anyone in a heartbeat! Thanks again for getting us back up and running in the same day! -Murray Family
Effective and competent company. Called them because a septic alarm went off and they were on site the day after at 7AM. The staff was pleasant to interact with - from scheduling to billing. I have no idea how their prices compare to other providers because I haven’t had much experience with these sorts of repairs, but if you want service or repairs done promptly and professionally, I would 100% recommend this company.
I did receive a text prior to the workers arriving, however they were more than two hours early. Very nice gentleman. The job was done quickly, and there was no damage to my property that I am aware of. Since they had no cell phone connection I called the office and paid with my credit card with a very nice woman. All in all, I am very satisfied and would recommend this company.